Experian is a global data and technology company that helps individuals, businesses, and society unlock the power of data. The company is looking for a Senior QA Automation Engineer to evolve from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers.
Requirements
- Independently design, develop, and deliver an automation framework for products with a quality mindset
- Extensive knowledge on automated testing for contact center telephony and CRM technologies
- Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
- Contribute to the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization
- A scrum team member to deliver quality automation aligned with each sprint to support DevOps
- Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
- Work closely with product owners and scrum masters to determine acceptance criteria for testing
- Ensure the correctness and completeness of voice/CRM applications
- Experience verifying the logic of the Call Flow and business requirements
- A change agent for continuous improvement that delivers robust performance testing strategies and methods
- Effective at communicating ideas
- Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
- Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management
- Coordinate End-to-End testing across different product and domain teams
- Document and Track test artifacts inappropriate applications – Jira, source-code control (test automation scripts)
- Maintain tools used in test development, including source control, test management, and release systems
- Develop and maintain requirements traceability matrices
- Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
- Perform manual testing as required
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Recognition and reward programs
- Employee assistance programs
- Flexible work arrangements
- Wellness programs
