IT Team Lead
F. Schumacher & Co.New York, New York, United States
Posted September 12, 2025
90000 - 115000 USD year
Full Time
About the Company
F. Schumacher & Co., with its family of brands including Schumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Prints, is a leading provider of designer fabrics, wallpaper, trim, furniture, custom carpets, rugs, paints, wallcoverings, magazines, and high-end textile printing. The company champions design excellence by collaborating with industry experts to bring beauty and creativity to residential, hospitality, and commercial interiors. Known for unmatched craftsmanship, exquisite artistry, and a commitment to sustainability, FS&CO offers a comprehensive range of products that define the spaces that matter most.
Job Description
Schumacher & Co., a leading interior design company, is seeking a proactive IT Team Lead to oversee their internal IT helpdesk. The role involves managing a team, handling escalations, and improving employee experience through process improvement. The company values innovation, excellence, and employee empowerment.
Requirements
- Manage and mentor a team of Tier 1 and Tier 2 support specialists
- Monitor ticket queues and ensure SLA adherence
- Maintain and improve internal documentation
- Develop and optimize helpdesk workflows
- Identify trends in support issues
- Collaborate with P&O on onboarding/offboarding processes
- Support endpoint management, asset lifecycle, and inventory accuracy
Benefits
- Competitive Salary
- Corporate Annual Profit Sharing
- Health Benefits
- Dental Coverage
- Medical Coverage
- Vision Coverage
- Prescription Drug Plan
- Life Insurance
- Flexible Spending Accounts (FSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Child Bonding Leave
- Employee Discount
- Paid Time Off (PTO)
