Associate CSOC Analyst
FastlyJapan
Posted December 22, 2025
Full Time
About the Company
Fastly is a small company with a big reach, and we're passionate about creating a positive environment for our employees.
Job Description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
Requirements
- Provide product support for Fastly's security products, including our Next-Gen WAF, to customers across the globe.
- Assist with product installation, configuration, troubleshooting, and triage of security incidents.
- Help customers establish and secure their web applications, debug WAF deployment configurations, and resolve technical issues to ensure they derive maximum benefit from Fastly's security offerings.
- Manage incoming customer inquiries, deliver exceptional support for customer security concerns, and ensure high-quality customer interactions.
- Conduct thorough troubleshooting and triage of customer-reported issues related to WAF and other security product functionalities, and document common issues, solutions, and best practices to contribute to internal knowledge bases and runbooks.
Benefits
- Comprehensive benefits package
- Generous paid time off
- 401k matching
- Retirement plan
- Equity and discretionary bonus programs