Fastly is passionate about helping our customers succeed. The Enterprise Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience.
Requirements
- Partners with Sales to focus on overall relationship with a group of Fastly’s largest and most complex clients
- Develop and execute comprehensive account strategy, attaining buy-in and alignment from customer
- Deep understanding of account and strategy - Able to map a complex organization, develop and execute against a strategy
- Develop strong customer connections with executive stakeholders across multiple business units and levels within a company
- Long term vision - Create thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals
- Lead internal account team strategy, ensuring all team members are in-sync on approach, current status, account renewals, and actions required
- Delight customers by demonstrating responsiveness and ensuring timely responses
- Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas
- Identify, qualify and close opportunities for customer growth
- Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact
- Develop and execute Quarterly Business Reviews within the assigned client base
- Collaborate with the product, marketing, client services and sales teams to provide the voice of the customer internally, becoming known as the go-to expert on the customer
- Consistently share knowledge of industry, company, trends, and solutions
- Enterprise Account Manager could be paged in the event their customer submits an emergency ticket to help coordinate response internally
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Family planning, mental health support along with Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 10 paid local holidays
- 11 paid company wellness days
