Customer Success Manager

FastSpring is seeking a Customer Success Manager to build and maintain relationships with strategic accounts, providing an unparalleled client experience and retaining valued clients. The ideal candidate will have exceptional customer program management skills, ability to solve customer problems independently, and work closely with sales, customer support, and product teams to proactively manage each customer's success.

Requirements

• Minimum of 3 years' experience in a customer-facing account management or customer success management role within SaaS and subscription-based business models
• GCSE English (Grade B or above) and Mathematics (Grade B or above) - or equivalent evidence of strong mathematical ability
• Degree in a business or IT-related field (minimum 2:2) or equivalent relevant industry experience

Benefits

• Committed to building an inclusive work environment
• Invests in employees by helping them grow and develop professionally