Aftermarket Product Support Representative

We are seeking a bright, highly motivated, and team player Aftermarket Product Support Representative to contribute to the success of the company by initiating, growing, and maintaining the outside parts sales portion of business.

Requirements

• Builds, maintains, and manages a customer base.
• Identifies and drives new sales leads based off market area and trends.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer loyalty through ongoing communication and relationship management; resolves any issues that may arise during and after the sales process.
• Collaborate with the OSW accounting department and the customer to resolve billing or payment issues.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Plans and completes an efficient sales route for the day which includes any necessary deliveries or pickups.
• Maintains basic records of truck condition, maintenance, and mileage.
• Attends industry related functions and promotes parts sales.
• Performs other related duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
• Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
• Flexible Spending Accounts for Health-related expenses as well as Dependent Care related expenses
• 401(k) with partial company match
• PTO
• 9 Paid Holidays