Front Desk Agent

The Front Desk Agent is responsible for maintaining front desk operations, managing reservations, registering guests, providing excellent customer service, and ensuring a positive guest experience. This role involves answering inquiries, managing systems, and escalating issues to supervisors. The position includes providing additional room accessories, handling cash payments, and maintaining a clean and presentable work environment.

Requirements

• Previous front desk experience at a resort is an asset
• Comfortable answering phones, emails and any other correspondence
• Work well independently and part of a team
• Amazing customer service ability
• Strong retention of information
• Computer skills are an asset
• Willingness to work all days of the week, including holidays
• Excellent hygiene and presentable on shift
• Willingness to start work early and work late

Benefits

• Accommodation available for bi-weekly and 3 meals per day
• Bi-weekly stay
• Daily meals