IT Support Analyst

Finalis is a fast-growing, VC-backed startup transforming private capital markets. We're a fully-remote company looking for an IT Support Analyst to join our Technology Operations Team.

Requirements

• Device Management: Proficient in MDM solutions to manage and secure company devices.
• Google Suite Mastery: Deep understanding and experience in utilizing Google Workspace applications.
• Technical Support: Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity.
• Issue Resolution: Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM).
• Process Improvement: Continuously seek opportunities to improve IT processes and procedures.
• Documentation: Create and maintain comprehensive technical documentation, including internal IT wikis.
• Vendor Management: Coordinate with external vendors to ensure timely maintenance and support of IT systems.

Benefits

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 Flex Days (to use in national holidays or personal matters)
• People Team Partner (to target your roadblocks and customize an action plan for your career path)
• Buddy Program
• Virtual After-Office Activities
• Diverse Culture & Inclusive environment