Finalis is a fast-growing, VC-backed startup transforming private capital markets. We're a fully-remote company looking for an IT Support Analyst to join our Technology Operations Team.
Requirements
- Device Management: Proficient in MDM solutions to manage and secure company devices.
- Google Suite Mastery: Deep understanding and experience in utilizing Google Workspace applications.
- Technical Support: Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity.
- Issue Resolution: Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM).
- Process Improvement: Continuously seek opportunities to improve IT processes and procedures.
- Documentation: Create and maintain comprehensive technical documentation, including internal IT wikis.
- Vendor Management: Coordinate with external vendors to ensure timely maintenance and support of IT systems.
Benefits
- 100% Remote work (Work from wherever you want!)
- Competitive USD salary
- High-Speed Internet expenses allowance
- Generous Paid time-off (Vacation Time!)
- Additional 17 Flex Days (to use in national holidays or personal matters)
- People Team Partner (to target your roadblocks and customize an action plan for your career path)
- Buddy Program
- Virtual After-Office Activities
- Diverse Culture & Inclusive environment