Subscriber Engagement Associate

The Financial Times is seeking a Subscriber Engagement Associate to deliver a personalized, interactive, premium experience for trialists and subscribers, while integrating customer insights across the department.

Requirements

• Some customer-facing experience
• Strong ability to build customer rapport and engage them in navigating digital products
• Curious approach with confident, skilled questioning and active listening
• Time management skills and ability to meet regular deadlines
• Excellent verbal and written communication skills
• A genuine passion for delivering outstanding customer experiences

Benefits

• Annual leave
• Health coverage
• 401k and company match
• Inclusive parental leave packages
• Subsidised gym memberships
• Opportunities to give back to the community