Client Product Support Representative

We are seeking a motivated, detail-oriented, and customer-focused Client Product Support Representative to join our growing team. In this role, you will help ensure the ongoing success of our clients by providing exceptional product and technical support.

Requirements

• Serve as the primary point of contact for client inquiries and product support needs via phone, email, and ticketing systems.
• Deliver prompt, professional, and courteous assistance to clients, resolving questions, issues, and concerns efficiently.
• Troubleshoot software-related problems and escalate complex or unresolved matters to the appropriate internal teams.
• Collaborate cross-functionally with Implementation, Account Management, Development, and Product teams to ensure timely and accurate resolution of client issues.
• Document all client interactions, troubleshooting steps, and resolutions within the ticketing system to maintain accurate and complete support records.
• Contribute to the creation and enhancement of support documentation, training materials, FAQs, and knowledge base articles.
• Assist in identifying recurring support trends and provide feedback to internal teams to improve product stability, usability, and client satisfaction.

Benefits

• Simple IRA with Company Matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources