Product Support Specialist

Sincere is looking for a Product Support Specialist to join our growing team. This is a hybrid role of customer support and quality assurance. In this role, you will be the first line of communication with users across our family of brands — Punchbowl, Lovebird, Timehop, and Memento. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people.

Requirements

• Become an expert on our products across both web and app
• Provide general and technical support to our customers daily
• Maintain and contribute to the Help Centers for each of our brands
• Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes
• Contribute ideas for product improvements
• Perform daily quality assurance checks for essential site functions
• Conduct quality assurance testing and troubleshoot technical issues prior to product releases

Benefits

• 100% Health, Dental & Vision coverage
• 401K Plan with Profit Share
• Annual bonus potential
• Health & Wellness stipends
• Paid time off plus 12 paid holidays & Summer Fridays
• Paid parental leave
• Childcare benefits (dependent care FSA)
• Flexible, hybrid work environment
• In-person, all-expenses-paid Team Summits (2X a year)