Team Lead, Customer Support - EMEA

We are seeking an experienced Support Engineer Team Lead based in Europe to lead and mentor a global team of Support Engineers. This role combines hands-on technical work, especially with JavaScript, browser behavior, APIs, and debugging, with operational leadership for a round-the-clock distributed support team.

Requirements

• 5-8 years of technical support, solutions engineering, or related experience in a SaaS, security, or developer-focused environment
• 2–4+ years of experience leading or managing global technical support teams, ideally across EMEA, APAC, and North America
• Strong JavaScript expertise, including debugging, browser APIs, network behavior, and integration patterns
• Experience with REST APIs, webhooks, authentication approaches, and developer tooling
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Strong operational mindset: metrics-driven, organized, and comfortable working in fast-scaling environments

Benefits

• Flexible work arrangement
• Opportunities for growth and professional development
• Collaborative and inclusive work environment
• Competitive compensation and benefits package