Manager, Service Operations – Component Rebuild Center

The Manager, Service Operations – Component Rebuild Center is responsible for leading the Facility Component Rebuild Center (CRC) strategy and operational plans in partnership with OEM and Caterpillar. The ideal candidate has 10+ years of experience managing diverse teams of 50+ employees, strong business and financial acumen, and the ability to influence stakeholders at all levels.

Requirements

• 5-10+ years of manufacturing experience with proven ability to lead large teams (50+) in complex operations
• Undergraduate degree in Business or Engineering; MBA or equivalent work experience
• In-depth knowledge of remanufacturing, heavy equipment industry, and Caterpillar products, including component rebuild best practices
• Technical familiarity with Caterpillar components, machine products, and remanufacturing processes
• Strong understanding of Lean, Six Sigma, and manufacturing principles with hands-on application experience
• Proficiency in MS Office Suite and service support systems
• Exceptional communication skills—verbal, written, and presentation—with ability to articulate vision and motivate teams
• Highly collaborative and skilled at influencing stakeholders at all levels
• Strong business and financial acumen with expertise in budgeting, forecasting, and cost analysis
• Experience leading in a unionized environment with solid knowledge of labor relations and applicable legislation
• Recognized for integrity, confidentiality, and decisive leadership

Benefits

• Comprehensive benefits from day one
• Matching pension & share purchase plans
• Paid vacation that grows with service