Manager, Service Operations

Manager, Service Operations role at Finning Canada, leading the technical and work execution side of the service business across all lines in Kamloops, including shop, field, new equipment preparation, welding, and undercarriage. Key responsibilities include leading and managing staff, planning and scheduling service workload and resources, and identifying opportunities to improve service delivery and operational performance.

Requirements

• 5–10+ years in a mechanical service environment
• Supervisory or team leadership experience
• Experience working in a unionized environment with knowledge of collective agreements
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to build strong relationships
• High attention to detail and accuracy
• Strong time management and organizational skills
• Proven leadership, coaching, and mentoring capabilities
• Proficiency in MS Office Suite and service support systems
• Sound knowledge of current products, services, and Caterpillar dealer relationships
• Understanding of service agreements and warranty practices
• Knowledge of Finning’s work order cycle, Leaders in Action, and collective agreements

Benefits

• Competitive earning potential of $140,000–$150,000 (salary + bonus)
• Comprehensive benefits from day one
• Matching pension & share purchase plans
• Paid vacation that grows with service