Senior Manager, Value Realization

We are seeking a strategic and people-focused Senior Manager to lead the Training & Advisory Services functions within our Value Services team. This leader will be responsible for building a scalable, adoption-driven education model and guiding a team of advisors to help customers realize the full value of our healthcare revenue management SaaS solutions.

Requirements

• Directly manage a cross-functional team of advisors and trainers
• Support team leads in coaching, guidance, and professional development of their respective teams
• Manage team operations including resource planning, budgeting, and process optimization
• Design and implement a scalable, adoption-driven training model based on best practices and tailored to customer segments
• Integrate training throughout the customer onboarding journey and lifecycle to drive product adoption and value realization
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Marketing to ensure training content is relevant, timely, and impactful
• Leverage data and customer feedback to continuously improve training delivery methods (e.g., live, on-demand, self-service)
• Define and evolve advisory engagement models and frameworks that align with customer goals and business value
• Partner with customers to identify opportunities for improvement and guide them toward best practices and strategic outcomes
• Monitor and report on advisory impact using defined KPIs and customer success metrics including, but not limited to, training completion rate, product adoption rate, and time-to-value
• Foster a culture of collaboration, accountability, and continuous improvement

Benefits

• Award-winning Culture of Customer-centricity and Reliability
• FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits