Equipment Finance Group Customer Experience Specialist
First Commonwealth BankEasttown Township, Pennsylvania, United States
Posted January 7, 2026
Full Time
About the Company
First Commonwealth Bank is a community‑focused financial institution that offers personal banking, mortgages, business banking, insurance, and wealth‑advising services. The bank prioritizes long‑term relationships with customers and employees, engaging actively in the communities it serves and listening to client needs to tailor financial solutions. Its distinctive approach combines a caring, diverse workforce with authentic banking experiences, ensuring that every team member’s ideas contribute to stronger business decisions. First Commonwealth Bank is committed to developing thoughtful leaders who impact local communities, and it operates under FDIC insurance and NMLS registration number 479240.
Job Description
The Customer Experience Specialist will act as a liaison, provide service information and resolve customer problems with accuracy and efficiency.
Requirements
- 1. Ensures Service Level Agreements and individual metrics are met
- 2. Calculates and deliver contract payoff quotes
- 3. Assists customers with online portal enrollment and questions
- 4. Oversees the Customer Service and Insurance mailboxes with timely and professional responses
- 5. Handles sales and property tax disputes with third party providers
- 6. Handles insurance questions, incoming certificates and disputes with third party provider
- 7. If applicable, completes daily check log for incoming client payments
- 8. Processes client payments over the phone
- 9. Provides documentation (i.e. dually-signed lease/loan documents, Bill of Sale, amortization schedules) upon request
- 10. Acknowledges and escalate customer complaints timely
- 11. Exercises “Know Your Customer” (KYC) validation process
- 12. Maintains and updates customer records
- 13. Strives to provide extraordinary client service by exercising the Perfect Customer Experience (PCE)
- 14. Takes ownership of customer problems and follows through until resolution is achieved
- 15. Other ad hoc projects as applicable
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Telecommuting