Technical Account Manager
First FocusQueensland, Australia
Posted February 24, 2026
140000 - 140000 AUD
Full Time
About the Company
First Focus is a leading Australian Managed Service Provider that delivers end-to-end IT support, cybersecurity, cloud, and connectivity solutions for mid-market businesses. Leveraging a team of over 300 experts, the company offers proactive services ranging from AI-driven automation and private cloud to unified communications and Essential Eight compliance. With offices in every major Australian city and Auckland, First Focus enables rapid scaling while providing a custom customer portal, F-Connect, that streamlines support and project management. Recognised as Australia's #1 MSP for 20-200 staff firms and consistently rated a top workplace, the firm's success is built on enterprise-grade tools, proactive strategy, and a culture of high-performance talent.
Job Description
First Focus is seeking a Technical Account Manager to own the relationship with clients, shape the strategy, and make IT matter. The role involves being a trusted advisor for a portfolio of small and mid-market clients, translating technical recommendations into practical business outcomes, and identifying opportunities for security uplift and infrastructure improvement.
Requirements
- Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment
- Strong technical foundation across infrastructure, cloud, security and modern workplace
- Confident communicator with senior stakeholders and C-suite executives
- Solid commercial awareness, comfortable discussing budgets, value and long-term planning
- Calm, solutions-focused mindset when things get complex
- Clear communication, strong ownership and reliable follow-through
- Someone who aligns with our values
Benefits
- Competitive salary package
- Free access to Uprise
- Flexible working
- 10 paid study days per year
- Exam fees paid
- Pay rises for certifications
- Weekly internal training
- Access to learning library
- FastTrack mentoring program
- Tesla company car option
- Regular social events