Technical Account Manager
First FocusMelbourne, Victoria, Australia
Posted February 26, 2026
100000 - 140000 AUD
Full Time
About the Company
First Focus is a mid-market Managed Service Provider in Australia with over 330 staff across Australia, New Zealand and the Philippines.
Job Description
Technical Account Manager role at First Focus, a mid-market Managed Service Provider in Australia. The role involves being the trusted advisor for a portfolio of clients, leading strategic sessions, and helping clients make smart commercial decisions about their IT. The ideal candidate is technically capable, commercially sharp, and can run a room. They will work closely with engineering and service teams to ensure commitments are delivered and build long-term relationships with clients.
Requirements
- Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment
- Strong technical foundation across infrastructure, cloud, security and modern workplace
- Confident communicator with senior stakeholders and C-suite executives
- Solid commercial awareness, comfortable discussing budgets, value and long-term planning
- Calm, solutions-focused mindset when things get complex
- Clear communication, strong ownership and reliable follow-through
Benefits
- Competitive salary package including up to $140,000 + other benefits
- Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors
- Flexible working for work-life balance
- 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)
- Weekly internal training and access to our learning library
- FastTrack mentoring program
- MAD Council, focusing on equality, charity and the environment
- Tesla company car option (conditions apply)
- Regular social events and a genuinely great team culture