The Wire Transfer Processor provides internal and external support for customers processing wire transactions, ensuring 100% error-free processing with no monetary loss. The role involves communicating with external customers and internal business partners, providing excellent customer service, and meeting departmental standards.
Requirements
- Processes wire transfer requests from internal business partners and external customers
- Answers a high volume of telephone calls from external customers and internal business partners
- Handles difficult customer situations with professionalism
- Maintains open communication with internal business partners
- Follows up with customers and/or managers to ensure problems are resolved
- Meets or exceeds customer service needs and reports barriers
- Shares knowledge and experience with team in support of high performance
- Ensures compliance with established bank policies, guidelines and regulatory requirements
- Fosters a positive working environment
- Provides timely, complete and accurate response to inquiries
- Addresses client needs by involving the right people at the right time
- Solves problems by asking probing questions
- Demonstrates a strong sense of optimism, ownership and a commitment to achieving meaningful results
- Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work
- Tailors communication style and content to the audience
- Handles all situations in a professional, ethical manner
- Escalates special situations or problems as necessary
- Ensures all goals and departmental service standards (SLAs) are met
- Meets productivity goals
- Consistently meets quality control and data integrity standards
- Effectively utilizes available tools
Benefits
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match