Wire Transfer Processor - Bilingual

The Wire Transfer Processor provides internal and external support for customers processing wire transactions, ensuring 100% error-free processing with no monetary loss. The role involves communicating with external customers and internal business partners, providing excellent customer service, and meeting departmental standards.

Requirements

• Processes wire transfer requests from internal business partners and external customers
• Answers a high volume of telephone calls from external customers and internal business partners
• Handles difficult customer situations with professionalism
• Maintains open communication with internal business partners
• Follows up with customers and/or managers to ensure problems are resolved
• Meets or exceeds customer service needs and reports barriers
• Shares knowledge and experience with team in support of high performance
• Ensures compliance with established bank policies, guidelines and regulatory requirements
• Fosters a positive working environment
• Provides timely, complete and accurate response to inquiries
• Addresses client needs by involving the right people at the right time
• Solves problems by asking probing questions
• Demonstrates a strong sense of optimism, ownership and a commitment to achieving meaningful results
• Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work
• Tailors communication style and content to the audience
• Handles all situations in a professional, ethical manner
• Escalates special situations or problems as necessary
• Ensures all goals and departmental service standards (SLAs) are met
• Meets productivity goals
• Consistently meets quality control and data integrity standards
• Effectively utilizes available tools

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match