Wire Transfer Processor

The Wire Transfer Processor provides internal and external support for customers processing wire transactions. Responsibilities include: processing outgoing/incoming customer wire requests; effectively communicating with external customers and internal business partners, providing excellent customer service, telephone courtesy and professionalism.

Requirements

• Process wire transfer requests from internal business partners and external customers.
• Answer a high volume of telephone calls from external customers and internal business partners.
• Maintain open communication with internal business partners.
• Follow up with customers and/or managers to ensure problems are resolved.
• Meet or exceed customer service needs and reports barriers.
• Ensure compliance with established bank policies, guidelines and regulatory requirements.
• Foster a positive working environment.
• Provide timely, complete and accurate response to inquiries.
• Address client needs by involving the right people at the right time.
• Solve problems by asking probing questions.
• Demonstrate a strong sense of optimism, ownership and a commitment to achieving meaningful results.
• Projects a positive image and acknowledges others efforts and accomplishments, exerts extra effort and a personal commitment to work.
• Tailors communication style and content to the audience.
• Handles all situations in a professional, ethical manner.
• Escalates special situations or problems as necessary.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match