Member Care Associate - Bilingual
Firstmark Credit UnionSan Antonio, Texas, United States
Posted December 9, 2025
Full Time
About the Company
Firstmark Credit Union is a member‑owned, locally controlled not‑for‑profit financial cooperative headquartered in San Antonio, Texas, with more than $1 billion in assets and 97,000 members. The credit union offers a full suite of financial products—including free checking, auto and mortgage loans, credit cards, certificates of deposit, and home‑equity lines—as well as mobile and online banking, free bill pay, and deposit‑by‑phone services. Rooted in its origins as a teachers’ credit union, Firstmark remains dedicated to supporting educators and their families, providing tuition reimbursement and career‑development resources for members. Recognized as a Best Places to Work award winner, the organization emphasizes competitive compensation, generous paid leave, 401(k) matching, volunteer opportunities, and a culture of community service that sets it apart in the financial services industry.
Job Description
The Member Care Associate is responsible for providing enthusiastic, professional, and superior service by phone or video communication in a high call volume environment.
Requirements
- Answer inbound calls, completes requested inquiries and transactions in an accurate and timely manner.
- Understands and adheres to caller verification procedures.
- Maintains current knowledge of the credit unions products, services, promotions, mailings, procedures, policies and federal regulations.
- Practices effective customer service skills providing the member with a positive interaction and experience on every call.
Benefits
- 401(k) with matching incentives up to 6%
- Medical, Dental, and Vision Insurance
- Competitive Pay
- Employee Assistance Program
- Education Assistance
- Career Development
- Paid & Unpaid Volunteer Opportunities
- Generous Paid Leave
- Fitness Membership Discounts