Customer Success Manager

Fivetran is looking for a Customer Success Manager to join their team and own retention and expansion of customers. The role involves increasing customer usage of Fivetran while maintaining customer happiness, referenceability, and retention. The ideal candidate has experience in customer success, account management, or sales for software.

Requirements

• Experience in a SaaS quota-carrying sales or customer success role
• Experience in analytics/data tools is a plus!
• Customer-centric skills, including building relationships, understanding customer needs, and delivering value
• Track record of hitting or exceeding goals and MBOs
• Ability to manage multiple projects and tasks, while staying organized and efficient
• Experience with Salesforce is a must

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Access to an innovative mental health support platform