Customer Success Manager

We're looking for a Customer Success Manager to help our top customers realize quantifiable value, renew their contracts, and become references. As a cross-functional leader, you'll be responsible for account ownership, risk mitigation, expansion opportunities, and adoption of Flexera's products.

Requirements

• 5 years of experience working in leadership positions of IT for a Fortune 1000 company
• Experience in a Strategic Customer facing role for an Enterprise IT Software company
• Proven ability to maintain strong customer relationships and proactively grow them
• Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
• Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
• People management experience
• Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
• Successful project management experience with budget ownership
• Understanding of Software and SaaS licensing models
• Security and service management is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance