Manager, Digital Customer Success Team
FlexeraBengaluru, Karnataka, India
Posted March 18, 2025
Full Time
About the Company
Flexera is a pioneer in Hybrid ITAM and FinOps, providing award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service.
Job Description
Flexera is looking for a Team Manager to run Digital Customer Success Manager's. This team is here to drive scaled customer engagement, adoption and retention through automation, technology and data-driven insights. This role is ideal for a high-energy manager who is a customer focussed professional who thrives in tech enabled digital first approach to customer success.
Requirements
- Minimum of two years’ experience with leading a team that deliver customer experience projects, initiatives and programs, ideally for a SaaS software company.
- Able to showcase a track record of successfully planning, organizing, and managing cross-functional projects and programs by developing processes that drive clarity and simplify operational processes.
- Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes.
- Strong organization, strategic and leadership skills with executive presence.
- Ability to build a collaborative environment within the Success organization and wider Flexera business.
- Experience working with customers ideally within a SaaS software company. An understanding of how software is bought, sold, and supported. Experience with ITAM, SAM, FinOps and Cloud initiatives would be highly desirable.