Agente de Servicio al Cliente Bilingüe (m/f/d)

We offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We are looking for a Bilingual Customer Service Representative to support our ambitious growth in the US.

Requirements

• High school diploma plus at least two (2) years’ professional experience working in call center
• Flexibility and ability to work non-traditional hours
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

Benefits

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life