Bilingual Customer Service Agent (m/f/d)

Flix is seeking a Bilingual Customer Service Agent to join their team in Monterrey, Mexico. The role involves managing traffic situations, responding to inquiries, and coordinating emergency responses. The ideal candidate will have a high school diploma, at least 2 years of experience in a call center, and fluency in English and Spanish.

Requirements

• High school diploma plus at least two (2) years’ professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
• Flexibility and ability to work non-traditional hours (our operation is 24/7)
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

Benefits

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.