Flix is looking for an Operations Support Agent to support our growth in the US. The role involves managing traffic situations, responding to inquiries, and optimizing operational processes. The ideal candidate has a high school diploma and at least 2 years of experience in a call center, preferably in transportation, security, or emergency response.
Requirements
- Pro-actively manage traffic situations of interstate/intrastate bus service
- Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns
- Respond-to and coordinate emergency responses
- Continuously strive to optimize operational processes to guarantee the quality of our services
- Coordinate personnel responsibilities and vehicle deployment in case of any changes
- Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
- Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas
Benefits
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
