Strategical Operations Specialist (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Requirements

• Build and nurture strong, positive relationships with our bus operators, ensuring smooth collaboration and seamless day-to-day operations.
• Manage the daily communication and coordination with operators to prevent service disruptions and maintain operational excellence.
• Monitor, analyze, and continuously improve operator performance through KPIs and data-driven insights.
• Conduct audits and process checks to ensure full adherence to Flix standards and safety requirements.
• Support operators in implementing and engaging with training content for their driver teams.
• Identify risks or inefficiencies that may impact performance or customer experience and develop actionable mitigation plans.
• Work closely with cross-functional teams (Operations, Business Development, Finance, Network Planning, Pricing, Tech) to analyze performance data, trends, and processes, proactively driving improvements.
• Extract, transform, and interpret data from internal systems using tools such as SQL, Python, Excel, or BI dashboards to generate actionable insights.
• Create performance reports and dashboards, providing visibility on key operational indicators and improvement opportunities.

Benefits

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.