Customer Service Rep I

Customer Service Representative responsible for handling inbound customer calls from providers and members, providing resolution for questions about benefits, claims and eligibility, and ensuring adherence to customer service metrics. Comprehensive benefits and training program available.

Requirements

• 0-1 years related work experience
• Inbound call center experience in the health insurance industry
• High school diploma or GED
• Professional phone voice and etiquette
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills

Benefits

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program