Customer Support Analyst, Bilingual (Canadian French/English)
FloSports, Inc.Waterloo, Ontario, Canada
Posted September 15, 2025
Full Time
About the Company
FloSports is a global independent sports media company dedicated to delivering live events, award-winning original content, social experiences, and data solutions. Specializing in over 25 diverse sports including motorsports, wrestling, MMA, gymnastics, and NCAA athletics, FloSports caters to passionate and underserved communities with a focus on innovation and comprehensive coverage.
Job Description
FloSports is seeking a bilingual customer support analyst to provide timely and professional support to customers via phone and email. The role focuses on troubleshooting technical issues, guiding partners, and collaborating with internal departments to ensure a seamless customer experience. The company serves niche sports content across multiple sports, and they are dedicated to rebuilding communities and supporting underserved sports.
Requirements
- Fluent in Canadian French (spoken, written, and reading)
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Proficient with computers
- Willingness to work a variety of shifts
Benefits
- Competitive employer paid benefits
- Employee Assistance Program
- RRSP
- Vacation days
- Paid emergency days
- Birthday paid day off
- Social group (FloFun)
- Stocked snack bar
- Catered lunches
