Bilingual (French/English) Parts Support Analyst
PBS SystemsCalgary, Alberta, Canada
Posted November 21, 2025
48000 - 58000 CAD year
Full Time
About the Company
PBS Systems, founded in 1988, is one of North America's largest providers of dealership management systems (DMS) for retail automotive dealerships. The company delivers a cloud-based, all-inclusive SaaS platform that has evolved through close collaboration with dealers, culminating in its award-winning v10 software known for performance, reliability, and security. Leveraging decades of dealership expertise, PBS continuously innovates to meet the changing needs of the industry while maintaining a culture centered on employee empowerment and customer partnership. With headquarters in Calgary and regional offices across Canada and the United States, PBS employs over 630 professionals who drive the company’s reputation as a trusted, pioneering force in automotive software.
Job Description
We're looking for a Bilingual (French/English) Parts Support Analyst to join our Client Services team. You will provide top quality knowledge and expertise in both French and English languages to our clients and ensure their issues are addressed in a professional and timely manner.
Requirements
- Handling incoming external and internal issues, concerns, and requests
- Logging and documenting customer interactions
- Collaborating with other groups/departments
- Developing knowledge of our software and supporting infrastructure
- Achieving program certification within 3 months
- Exceeding KPI targets and other metrics
- Traveling at least 1 week per month throughout the US and Canada
- Staying up-to-date with software enhancements and new releases
- Committing to ongoing personal development and cross-training
Benefits
- Internal promotion and growth opportunities
- Education department dedicated to professional and personal development
- Travel opportunities
- Free parking
- Staff events
- Competitive base salary ($48,000 - $58,000 CDN per year)
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more
