Contact Centre Customer Service Executive

We're hiring a Contact Centre Customer Service Executive to handle high volumes of inbound calls and customer emails, resolve queries and complaints, and manage customer experience. Previous contact centre or high-volume customer support experience is required, as well as excellent phone manner, strong problem-solving skills, and ability to multitask under pressure.

Requirements

• Experience in a contact centre, shared service centre, or other high-volume customer support environment
• Excellent phone manner and confident email communication
• Strong problem-solving skills and the ability to multitask under pressure

Benefits

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
• Give Back: Enjoy paid volunteering days to support causes you care about
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment