Lead, motivate, and support the customer service team to deliver consistently high-quality, efficient, and empathetic customer interactions.
Requirements
- Experience in a contact centre environment with supervisory responsibilities
- Proven track record of delivering strong customer experience and operational results
- Confident user of telephony systems, workforce management tools, and Microsoft Office, with strong data interpretation skills
- Clear, influential communicator able to hold others to account
Benefits
- 6% company pension contribution
- Life insurance at 2x salary
- 33 days annual leave, including public holidays
- 2 additional wellbeing days per year
- Birthday day off
- Cycle to work scheme and health screening
- Employee assistance helpline access
- Access to corporate discounts
- Funded health screening for over 50s
- Company socials and events