Senior Manager, Customer Success

Foley is seeking a passionate Senior Manager for its Mid-Market Customer Success team. This role focuses on driving growth, increasing customer retention, and maximizing revenue through a strong customer experience and cross-functional collaboration. The ideal candidate will lead a team, drive adoption, and contribute to the company’s vision of delivering measurable value to customers.

Requirements

• 3+ years of experience in Customer Success leadership within a SaaS environment.
• Strong people management skills with experience hiring and building high-performing teams.
• Proven track record of driving retention, reducing churn, and achieving NRR goals.
• Experience working cross-functionally with Product, Sales, and Marketing.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Wellness programs
• Employee assistance program