Telephone Services | Guest Services Specialist
Fontainebleau Miami BeachMiami Beach, Florida, United States
Posted October 4, 2023
Full Time
About the Company
Fontainebleau Miami Beach is a luxury hotel that blends Golden Era glamour with modern sophistication. Located on oceanfront Collins Avenue, it offers a unique guest experience featuring striking design, contemporary art, music, fashion, and technology. Renowned architect Morris Lapidus' original vision has been reimagined, making Fontainebleau Miami Beach one of the most historically significant hotels in Miami Beach.
Job Description
Fontainebleau Miami Beach is seeking a Telephone Services | Guest Services Specialist to ensure a fantastic guest experience. The role involves providing excellent customer service, resolving guest issues, and maintaining guest preferences. The hotel is a major landmark on Miami Beach, known for its design, art, and entertainment.
Requirements
- Answer incoming calls from guest rooms.
- Assist with check-in/check-out and room management.
- Monitor guest requests and respond promptly.
- Record customer interactions and update communication systems.
- Maintain guest records and communicate with departments.