Quality Assurance and Training Officer
FoodicsAl Khobar, Eastern Province, Saudi Arabia
Posted September 8, 2025
Full Time
About the Company
Foodics is the leading restaurant operations and payment tech in the MENA region, powering the operations of +30,000 restaurants with an all-in-one software ecosystem to manage and scale. We're on a mission to help restaurant operators bring their culinary visions to life with financial stability and personal satisfaction. We envision a future where every transaction in restaurants, from customers to suppliers, flows seamlessly through our platform, bringing operational efficiency, fostering customer connections, and enabling financial success. Join us on a mission to reimagine an industry where every F&B business can thrive.
Job Description
Foodics is a leading restaurant management ecosystem and payment tech provider seeking a Quality Assurance and Training Officer to ensure exceptional customer journeys. This role combines quality monitoring, training, and post-sales service supervision, focusing on onboarding, UAT, continuous improvement, and data analysis. The ideal candidate will contribute to improving the customer experience and fostering collaboration across teams.
Requirements
- Monitor and evaluate customer interactions
- Deliver onboarding and continuous training programs
- Supervise post-sales services
- Conduct User Acceptance Testing (UAT)
- Develop training materials
- Analyze performance data and customer feedback
- Collaborate with cross-functional teams
- Prepare and deliver performance reports
- Demonstrate strong emotional intelligence
Benefits
- Competitive compensation packages
- Bonuses
- Shares
- Professional development opportunities
- Mentorship
- Autonomy
- Challenging goals
