Retention Specialist
FoodicsCairo, Cairo, Egypt
Posted September 8, 2025
Full Time
About the Company
Foodics is the leading restaurant operations and payment tech in the MENA region, powering the operations of +30,000 restaurants with an all-in-one software ecosystem to manage and scale. We're on a mission to help restaurant operators bring their culinary visions to life with financial stability and personal satisfaction. We envision a future where every transaction in restaurants, from customers to suppliers, flows seamlessly through our platform, bringing operational efficiency, fostering customer connections, and enabling financial success. Join us on a mission to reimagine an industry where every F&B business can thrive.
Job Description
Foodics is seeking a Retention Specialist to proactively engage a large portfolio of long-tail customers, focusing on renewals, reducing churn, and ensuring a smooth subscription experience. This role involves outbound communication, understanding churn drivers, and collaborating with customer success teams. The role will be independent, with focus on actionable customer interventions and data-driven improvements.
Requirements
- 2–4 years of experience in customer retention, inside sales, renewals, or customer success.
- Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.
- Strong communication and objection-handling skills.
- Familiarity with Salesforce or similar CRMs.
Benefits
- Inclusion and diversity culture
- Competitive compensation packages
- Personal development opportunities
- Autonomy and mentorship
- Challenging goals
