Retention Specialist

As a Retention Specialist at Hearth, you will play a critical role in our Customer Success team, focusing on managing inbound cancellations, running retention initiatives, and driving revenue growth.

Requirements

• 2+ years of experience in customer service, sales, or a related field.
• Strong foundation in customer-facing roles with excellent communication and active listening skills.
• Proven track record of meeting or exceeding quotas/KPIs.
• Experience with Salesforce or similar CRM systems.
• Ability to handle high-volume, fast-paced phone interactions with resilience.
• Problem-solving and conflict resolution skills.
• Adaptability to a fast-changing environment with attention to detail and consistent follow-through.
• Customer-centric mindset with a genuine desire to help businesses succeed.

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Unlimited PTO, plus paid company holidays.
• Meaningful equity
• Medical, dental, and vision options.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance