As a Retention Specialist at Hearth, you will play a critical role in our Customer Success team, focusing on managing inbound cancellations, running retention initiatives, and driving revenue growth.
Requirements
- 2+ years of experience in customer service, sales, or a related field.
- Strong foundation in customer-facing roles with excellent communication and active listening skills.
- Proven track record of meeting or exceeding quotas/KPIs.
- Experience with Salesforce or similar CRM systems.
- Ability to handle high-volume, fast-paced phone interactions with resilience.
- Problem-solving and conflict resolution skills.
- Adaptability to a fast-changing environment with attention to detail and consistent follow-through.
- Customer-centric mindset with a genuine desire to help businesses succeed.
Benefits
- Mission-driven, values-based culture.
- Competitive pay.
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Unlimited PTO, plus paid company holidays.
- Meaningful equity
- Medical, dental, and vision options.
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance