Sr. Customer Success Manager

Forescout Technologies, Inc. seeks a Sr. Customer Success Manager to establish relationships with strategic customers and ensure they achieve desired outcomes through the successful adoption and optimization of their products and solutions.

Requirements

• Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field
• 6+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies
• Strong technical aptitude, business and sales acumen, customer service, and change management skills
• Demonstrate technical knowledge specific to information security software; presales experience is a plus
• Understanding of customer success and all aspects of the customer lifecycle
• Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
• Strong verbal and written communication, prioritization, and time management skills
• Outstanding negotiation skills with the ability to make trade-off decisions and counter objections
• Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding
• Proven long-term customer relationship development skills; passionate about customer success

Benefits

• Competitive compensation
• 401K match
• Generous Paid Time Off policy
• 100% company paid employee life and disability insurance premiums
• Option to purchase voluntary life, accident and critical illness insurance
• Employee assistance program
• Maternity and parental bonding leave with supplemental pay