Engagement Manager
ForethoughtCanada
Posted September 29, 2025
Full Time
About the Company
Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Job Description
Forethought is an AI-native platform for enterprise customer support built on a multi-agent architecture. They are seeking a dedicated Engagement Manager to onboard clients, manage projects, and ensure smooth implementation. The role requires a combination of technical expertise, customer-centric approach, and problem-solving skills.
Requirements
- Onboard and implement projects for newly signed customers
- Conduct project kickoff meetings and provide regular updates
- Monitor project progress and track KPIs
- Analyze customer pain points and design solutions
- Serve as the primary point of contact for clients
