Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Open Positions
Full Stack Engineer
5+ years front-end/full-stack dev experience. Proficiency in React.js and JavaScript. Strong coding skills & ability to work with large codebases
Engineering Manager
Bachelor's degree in related field. 7+ years software engineering experience. Team management & AI skills required
Implementation Engineer
Bachelor's degree in related field, SaaS implementation experience, and strong understanding of software deployment/integration. Proficiency in Sentry or similar tools preferred
Customer Success Manager
Bachelor's degree or equivalent. 5+ years of SaaS experience, 3+ years of technical consulting/solution engineering. AI/ML familiarity. Strong communication & problem-solving skills
Engagement Manager
Bachelor's degree in related field. 3-5 years experience in a dynamic SaaS startup. Strong project management skills and excellent communication are key
Engineering Manager
Bachelor’s degree in a CS field or related. 7+ years of software engineering experience. Expertise in Python and management experience are key
Customer Marketing Manager
5+ years of experience in customer marketing, strong writing and communication skills, and experience building customer content
Senior Product Designer
6+ years of experience, Design Thinking advocate, excellent visual skills