Engineering Manager
ForethoughtCanada
Posted October 2, 2025
Full Time
About the Company
Forethought is an advanced AI system for customer support, powered by Autoflows technology. It autonomously handles complex issues across multiple channels, providing accurate, context-rich responses through reasoning, planning, and integration. With a multi-agent architecture, Forethought supports teams in solving customer problems, assisting human agents, and uncovering valuable insights, transforming support operations with AI that learns and adapts.
Job Description
Forethought is seeking a talented Engineering Manager to lead a team of product engineers and contribute to the development of their AI-driven customer support platform. The role focuses on scaling, optimizing, and mentoring engineers, with a focus on integrating LLM capabilities and enhancing customer experience. The company has experienced significant growth in recent years, including $115M in venture funding.
Requirements
- Manage a team of product engineers
- Design engineering services
- Collaborate with product and design teams
- Scale and optimize the product
- Partner with AI/ML engineers
- Drive technical excellence
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Opportunities for professional development
