Customer Implementation Associate

The Forma Customer Implementation Team exists to build strong, long-term client relationships by delivering a smooth and successful onboarding experience. As one of the first points of contact in the customer journey, this team plays an important role in setting expectations, building trust, and creating a strong foundation for future partnership.

Requirements

• 1-3 years experience in project management, customer success or related role
• Strong project management skills
• Ability to communicate and work across client organizations
• Solutions-oriented team player who takes initiative and is accountable for results
• Attention to detail and the ability to analyze and problem solve

Benefits

• Medical, dental and vision insurance plans
• Employee wellness program
• Home Productivity program
• Team building program
• 401(k) savings plan
• Flexible PTO policy
• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent