Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their growing Global Innovation Hub in Atlanta, Georgia. This role will focus on providing exceptional customer and technical support, troubleshooting issues, and collaborating with QA and development teams to improve the customer success and support function. The position involves leveraging Fortinet's technology, interacting with various teams, and contributing to the overall success of the business.

Requirements

• Minimum 3 plus years of experience in a technical support or system administration role in a networking/security company.
• Bachelor’s degree in computer science, Software Engineering or related field or an equivalent combination of training and experience.
• Deep understanding of operating systems – Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switching
• Experience with security products – firewalls, IDS/IPS, VPN, virus scanning
• Previous experience using AI tools
• Strong troubleshooting and problem-solving skills
• Previous call center experience, preferably supporting data networking or security products is desirable

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Comprehensive equity program
• Bonus eligibility