Fortinet is seeking a Senior Technical Support Specialist to join their growing team in Atlanta, Georgia. This role focuses on providing expert technical assistance to customers and partners, enhancing the customer success function and contributing to the business. The specialist will handle troubleshooting, configuration, customer education, and communication, leveraging Fortinet technology and AI tools. This position offers potential for on-call rotations and on-site work.
Requirements
- Minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Prior experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow
- Strong communication skills, both written and verbal
- Fortinet offers a comprehensive benefits package
Benefits
- Medical
- Dental
- Vision
- Life and Disability Insurance
- 401(k)
- Paid Holidays
- Vacation Time
- Sick Time
- Comprehensive leave program
- Equity program
- Bonus eligibility
