Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted August 13, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide troubleshooting and escalation for customers and partners. The role involves collecting and analyzing system information, recommending solutions, and interacting with QA and development teams to address customer issues. The position also focuses on education and communication to ensure customers have the knowledge to effectively use Fortinet technology.
Requirements
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong troubleshooting and problem-solving skills
- Previous experience using AI tools to help the effectiveness of day-to-day activities
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k)
- paid holidays
- vacation time
- sick time
- Comprehensive leave program
