Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their team in Atlanta, GA. This role will focus on providing exceptional customer service and technical support to customers and partners, especially within Fortinet's core products like FortiGate. The Specialist will troubleshoot, analyze, and recommend solutions to customer problems, contribute to product improvements, and maintain customer communication.

Requirements

• 3+ years of experience in a technical support or system administration role in a networking/security company
• Bachelor’s degree in computer science, Software Engineering, or related field
• Deep knowledge of operating systems - Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switching
• Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• Previous call center experience supporting data networking/security products is desirable

Benefits

• Medical, dental, vision, life and disability insurance
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program