Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their growing Global Customer Success and Support team. This role involves providing troubleshooting expertise, collecting customer system information, and contributing to the success of customers and partners. The ideal candidate will be able to leverage Fortinet technology, provide excellent customer service, and contribute to the development of solutions.

Requirements

• 3+ years of experience in a technical support or system administration role in a networking/security company
• Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent experience
• Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, and L2/L3 switching
• Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• AI tools experience, and prior experience with day-to-day activities
• Strong communication skills, both written and verbal
• Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Benefits

• medical
• dental
• vision
• life and disability insurance
• 401(k)
• paid holidays
• vacation time
• sick time