Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States • Fort Collins, Colorado, United States
Posted May 21, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to be a key escalation point for customers and partners, providing exceptional customer service and technical expertise. The role involves troubleshooting, troubleshooting, configuration management, customer communication, and contributing to the success of the Customer Success function. This position offers a chance to work with core Fortinet technologies and influence product improvements.
Requirements
- Minimum 3 years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or equivalent training
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Previous call center experience (data networking/security preferred)
- Ability to work in the office 3-5 days a week
- Possibility of on-Call rotation
- Strong communication skills
Benefits
- medical, dental, vision
- life and disability insurance
- 401(k)
- paid holidays
- vacation time
- sick time
- leave program
- equity program
