Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their Atlanta, GA, team. This role will focus on providing technical support and escalation for Fortinet customers and partners, enhancing customer success and contributing to the company's growth. The Specialist will be responsible for troubleshooting, configuration management, customer education, and consultation on technical documentation.

Requirements

• Minimum 3+ years of experience in a technical support or system administration role.
• Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent experience).
• Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
• Strong troubleshooting and problem-solving skills.
• Experience with security products (firewalls, IDS/IPS, VPN, virus scanning).
• Previous experience using AI tools.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Equity program
• Bonus eligibility